Application maintenance and development
A system needs someone watching it after launch
Software doesn't break on its own, but the world around it keeps changing — libraries, browsers, regulations and traffic scale.
Who it's for
- Companies where one person maintains the system and everyone dreads their holiday
- Organisations with no monitoring, finding out about outages from clients
- Teams whose development has stalled because there's no one to ship changes
What you get
Monitoring and incident response
Uptime, errors and performance watched around the clock, with an alert to us before your client notices.
Security updates
Dependencies updated regularly, critical vulnerabilities patched out of turn.
Backups and recovery
Backups taken automatically and periodically proven by an actual restore.
More
An untested backup isn't a backup.
Development on retainer
A monthly pool of hours for changes and new features, without negotiating a separate contract every time.
Monthly report
What happened, what we updated, where the hours went, and what we recommend next.
How we work
- 01
System handover
We get to know the code and infrastructure, set up monitoring and check the backups.
- 02
Setting the SLA
Response time, maintenance window, escalation path and the list of decision-makers.
- 03
Ongoing care
Monitoring, updates, development and a report at month's end.
Pricing models
Basic care
Monitoring, security updates and incident response.
More
From PLN 2.5k net a month.
Care with development
The above plus a fixed pool of hours for changes.
More
From PLN 8k net a month.
Extended SLA
Shorter response time, after-hours on-call.
More
Quoted individually.
See the case study
DSS by Caredo — a product we build together with the Caredo team
Frequently asked questions
Do you maintain systems you didn't build?
Yes, after an audit. The audit is needed to know what we're taking over and what response time we can honestly promise. Sometimes its outcome is a list of things to fix before care begins.
What does response time mean?
The time from a report to starting work on the problem, not to resolving it. A production outage is usually 4 business hours under the basic plan. Fix time depends on the cause, and no honest provider guarantees it upfront.
What if I don't use all my hours in a given month?
Unused hours roll over to the next month, up to one month's pool. They don't accumulate indefinitely — that turns a retainer into a bank of hours and breaks planning on both sides.
Can I cancel?
With one month's notice. On leaving, we hand over operational documentation and access — the project is built to be transferable.
Got an idea? Let's talk.
The first call is free. We reply within one business day.