DSS by Caredo — a product we build together with the Caredo team

Starting point

DSS (Digital Service Station) is a system for car dealerships and service centres that takes the customer from the moment they pull into the car park to the moment they collect their car. A totem greets them and shows them where to park, a key locker takes the key without the front desk, a parts dispenser hands a mechanic the parts for a specific work order.

Each of those devices only makes sense if it knows who the customer is and which work order is in progress. That is the software's job — and that is the part we build together with Caredo.

What we build together

A CRM where the customer, their history and their work orders are one record. A planner where the schedule of visits and work orders is made. A key handover system: the customer drops off or collects a key at any hour, and the system assigns it to the work order and logs every operation on its own.

On top of that, device integrations — external and internal key lockers, the parts dispenser, the tool dispenser and the parking totem — so that each one is part of a single process rather than a separate machine with its own database.

Device interfaces for brands

A Porsche customer shouldn't see the same key-locker screen as a Kia customer. For Mercedes-Benz, Porsche, Renault and Kia dealers we build device interfaces in each brand's identity — screens the customer uses alone, with no member of staff beside them, so they have to make sense from the first touch.

How we work together

We're not the vendor of a single module. We work with the Caredo team on the whole product: when a new device is designed, its software and its integration with the rest of the system are built alongside it, not after the fact. The product website, dssbycaredo.com, we built separately — it's a separate case study.