The shop works. What sits behind it comes apart
The selling platform is rarely the problem.
The problem is that stock, the order, the invoice and the shipment live in four systems that somebody reconciles by hand.
What usually breaks
- Stock drifts between channels
Your own shop, the marketplaces and phone sales all draw from the same warehouse but don't see each other in real time.
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The result is selling goods that aren't there and cancelling an order the customer remembers longer than the delivery itself.
- Orders retyped between systems
An order from the platform reaches the ERP through an export and an import, sometimes through a person.
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Every retyping is a delay and a chance of a typo in an address or a quantity.
- Support answers the same question for the thousandth time
Where is the parcel, how do I return it, will that size be back.
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The answers exist in the system but not where the customer is asking, so they cost the team time instead of saving it.
- KSeF stopped being a future problem
Invoices have to reach Poland's national e-invoicing system, and a shop usually has no mechanism for it — least of all when it sells through several channels that issue documents separately.
What we do about it
- One source of stock
An integration layer through which every channel reads and reserves the same stock.
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The drift disappears because the second place the level was recorded disappears.
- An order that passes through without a person
An automatic flow from the platform into the ERP and on to shipping, with error handling and retries.
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Manual work is left only for the exceptions that genuinely need a decision.
- Answers where the question is asked
Order status, returns and availability exposed to the customer directly — and for repetitive questions, an assistant built on your own knowledge rather than a general model.
- KSeF wired into your document flow
Authentication, invoice format, handling rejections, archiving receipts and the fallback mode — fitted to how your documents are produced today.
In depth
Where the saving usually is
In the place where somebody moves the same data from one window to another every day. The most expensive integration is the one a person performs — and it can usually be counted in hours per week before the project is even quoted.
The second place is customer support. Not replacing the team, but taking off it the questions the system can already answer.
What we don't do
We don't build shops from scratch where a ready platform will do. We also don't promise a marketplace integration will run unattended — APIs change without notice, and maintaining that layer is a real cost we state before the start rather than after the first outage.
Related services
Questions from this industry
Do we have to change our shop platform?
Almost never. In most cases we have looked at, the selling platform is the smallest part of the problem and replacing it is the most expensive possible answer. We work with what you have and connect it to the rest.
We sell on several marketplaces. Does that complicate the project?
Yes, and it is the main cost driver in this kind of work — each channel has its own API, its own limits and its own returns rules. That is why the number of channels is settled before the quote, not during the build.
Will you build us a shop from scratch?
Rarely, and only where there is genuinely no alternative. Off-the-shelf platforms do selling better and more cheaply than anything we would build to order; our value is in the layer behind them.
Got an idea? Let's talk.
The first call is free. We reply within one business day.